TERMS & CONDITIONS

Warranty Information

Inflatable Paddle Boards

We are so confident in the high level of construction of our Inflatable Paddle Boards (ISUPS) that ISUP purchases made from 15/11/19 will now have a warranty for 5 years starting from when the board package is received (ISUPs purchased before this date have a 1 year warranty). The return postage will be covered by Fatstick ltd for the first 3 months. Thereafter the customer is responsible for returning the board to our warehouse at their own cost.

Upon return of the board package it will be routinely inspected within 7 days of receipt and the board will be refunded, replaced or repaired accordingly. Please kindly note Fatstick Ltd will only offer refund for the first 12 months of the warranty and thereafter repair or replace the returned board.

Further Warranty Information;

The paddle, pump, bag, leash and fins that come as part of the inflatable paddle board package will be covered for 12 months after the date of purchase due to the hard nature of their use.

The inflatable paddle board warranty is not transferable and will not over accidental damage or miss-use of the product.

Hard Boards & All Other Products Warranty 

All other products including hard boards have a 12 month warranty from date of purchase. A refund, repair or replacement of the item will be made accordingly. The warranty will not cover accidental damage or miss-use of the product. Getting the item back to the FatStick HQ will be the responsibility of the customer.

 

60 Day Returns

All products can be returned at any time within 60 days of purchase if you’re not entirely happy with them. It is the responsibility of the purchaser to return the item back to the FatStick HQ in the same condition it was received in at their own cost. We will routinely inspect the item within 7 days and if it has been used or damaged we regret to inform you that we will not be able to refund you for the item.

 

Shipping Information

Inflatable SUPs are shipped with next day shipping (DPD). All other goods (such as rigid boards) will be packed and posted with insured courier within 7 business days of purchase. Please sign for the item as UNCHECKED or the shipping insurance will be void & email us pictures of the damage within 12 hours of receiving your goods to validate your claim.

 

Other Terms & Conditions

FatStick is a registered trade mark. Paddleboarding and surfing is fun but dangerous. FatStick will not take responsibility for and injury or death as a result of using our products. Purchasing any product(s) via this site or by phone means you automatically agree to the terms and conditions specified on this page.