All products have a 12 month warranty from date of purchase. A refund, repair or replacement of the item will be made accordingly. The warranty will not cover accidental damage or miss-use of the product. Getting the item back to the FatStick HQ will be the responsibility of the customer.
All products can be returned at any time within 14 days of purchase if you’re not entirely happy with them. It is the responsibility of the purchaser to return the item back to the FatStick HQ in the same condition it was received in. If the item has been used or damaged we regret to inform you that we will not be able to refund you for the item.
Inflatable SUPs are shipped with next day shipping (DPD). All other goods (such as rigid boards) will be packed and posted with insured courier within 7 business days of purchase. Please sign for the item as UNCHECKED or the shipping insurance will be void & email us pictures of the damage within 12 hours of receiving your goods to validate your claim.
Other Terms & Conditions
FatStick is a registered trade mark. Paddleboarding and surfing is fun but dangerous. FatStick will not take responsibility for and injury or death as a result of using our products. Purchasing any product(s) via this site or by phone means you automatically agree to the terms and conditions specified on this page.